Welcome - Getting Started

Welcome to the patient portal!

For the best possible portal experience use a recent model computer and operating system, a high resolution monitor, a high-speed internet connection, and a supported web browser. This portal is built on advanced modern technologies and does not support old web browsers. It is strongly recommended that you use a supported web browser to minimize potential security risks and ensure the best possible portal experience. If you use an unsupported web browser some portal features may not work correctly. Refer to the System Requirements topic for more information.

For Assistance With the Portal

The following resources are available to assist you with the patient portal: 

Note: Video Tutorials and Online Help may reference features that are not available to you in the portal due to your health care organization's selected preferences.

Help Topics on This Page

Initial Patient Portal Log On
Set Up Security Questions to Enable Password Reset
Allow Pop-Ups
Patient Dashboard

Initial Patient Portal Log On

Complete the following steps the first time you log in to the patient portal:

  1. On the portal log on page, enter your username and password.
  2. Select Log on. The Password Recovery Security Question Setup dialog box opens.
  3. Follow the instructions to set up the security questions for your patient portal account. If you forget your password, you can reset it yourself by correctly answering your security questions. 

If you have issues with your initial log on, click here and follow the instructions to get assistance.

Set Up Security Questions to Enable Password Reset

It is important to set up security questions for your patient portal account and to remember your answers. Answers are case sensitive. If you forget your password, you can reset it yourself by correctly answering your security questions.  

Complete the following steps, in the Password Recovery Security Question Setup dialog box, to set up your security questions:

  1. Make a selection from the Select Question list. 
  2. Enter Answer.
  3. Confirm Answer, select Continue
  4. Repeat Steps 1-3, as required by the system.
  5. Select Finish

Allow Pop-Ups

Pop-up windows must be allowed. If you are using a web browser that offers pop-up control, you may need to take steps to allow pop-ups so portal features will work.  

Patient Dashboard

Patient Dashboard is your home page and the default view when you log in to the patient portal. It is a summary view of your latest health care information. Click here for more information about Patient Dashboard.

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