Physician Notifications

The Notifications feature enables providers and their designated staff to receive text/email alerts for Admission, Discharge, Emergency Room, Result, and Post-Discharge Result notifications. Receive alerts individually or batched by notification type, and schedule the days and times for alert delivery.

Help Topics on This Page

Video Tutorial: Physician Notifications
Go to Physician Notification Admin
Link Physician to User
Remove Physician Link to User
User Notification Information
- User Notification Delivery Options
- User Notification Delivery Schedule - Every Day
- User Notification Delivery Schedule - Specified Days 
User Management of Notifications

Go to Physician Notification Admin

To enable or disable alerts for physicians and staff, select Practice Mgt in the menu bar then  Physician Notification Admin

Link Physician to User

  1. If there is only one practice to manage, the Select a Practice list defaults to that practice, otherwise, make a selection from the Select a Practice list.  
  2. Make a selection from the Select a User list; select a user to receive alerts for one or more physicians. 
    • Select the Select a User list to highlight it then either start typing the user's last name or scroll through the list to find the user. 
  3. Select physician(s) to link to the selected user. The Available Physicians list defaults to physicians with zero linked users. Select physician(s) from the list or select the Show All Available Physicians check box to make selection(s) from the complete list of available physicians. 
    • Optional: Use the NPI, Identifier, and Name filters to help find physicians. Search results containing the character or number string you enter are displayed.
  4. Select  to link the physician(s) to the user, enabling the user to receive alerts for the physician(s). 
  5. Select Save
  6. If the user is responsible for completing their alerts set-up, notify them that physician(s) have been linked to their user account and they can access  My Account from the menu bar, then  Manage Notifications to set-up email and text alerts according to their preferences. Otherwise, complete the User Information, User Notification Delivery Options, and User Notification Delivery Schedule sections for the user. Alerts will not be received until either you or the user completes the set-up.    

Remove Physician Link to User

  1. If applicable, make a selection from the Select a Practice list.
  2. Make a selection from the Select a User list; select a user to have one or more physician links removed. 
  3. Select one or more physicians currently linked to the user.
  4. Select  to unassign the physician(s) from that user. 
  5. Select Save to save your changes.

User Notification Information

Review user contact information and update as needed. 

  1. If closed, select  User Notification Information to open. 
  2. Select a Profile Option: Use My Profile or Use Alternate Profile
    • Use My Profile is the default. Contact information in the user's profile is displayed. All updates are saved to the user's profile. 
    • Use Alternate Profile to enter contact information not tied to the user's profile. 
  3. Review contact information and update as needed. If profile option is Use My Profile, all updates are saved to the user's profile.
    • Required fields indicated by *.
    • Email address required for email alerts delivery.
    • Mobile information required for SMS (text) alerts delivery. To prevent an error, enter mobile number with no dashes or spaces.  

User Notification Delivery Options

  1. If closed, select  User Notification Delivery Options to open. 
  2. Select delivery options, Email and/or SMS (text), for the alerts the user needs to receive. Only notification types enabled for your system are displayed.  
    • Email address required for email alerts delivery. If Email is selected, but email address is not in User Notification Information, you will not be able to save your work. 
    • Mobile information required for SMS (text) alerts delivery. If SMS is selected, but mobile carrier and number are not in User Notification Information, you will not be able to save your work.
    • "Results (All)" is suggested for use ONLY by very low volume practices that do not regularly access the system; it is meant as a prompt to let users know that a result has arrived and is available for viewing.
  3. Optional step: When finished, select  User Notification Delivery Options to close.  

 

User Notification Delivery Schedule - Every Day

A Notification Delivery Schedule must be set to receive alerts. If no schedule is set, alerts will not be delivered.  

Select Every Day to set a notification delivery schedule that is the same seven days a week. See User Notification Delivery Schedule - Specified Days for help with setting a delivery schedule by day of the week, allowing for more control over when alerts are delivered. 

  1. If closed, select  User Notification Delivery Schedule to open. 
  2. Select Every Day. 
  3. Make a selection from the Notification Delivery Mode list. Alerts for all notification types are delivered according to the selected delivery mode. For example, you cannot select "Batch Alerts" for Discharge notifications and "Individual Alerts - All Day" for Emergency Room notifications.    
    • No Alerts
      • No alerts delivered to user. 
    • Batch Alerts
      • Minimize the number of alerts the user receives. Batch Alerts are by Notification Type. For example, an alert for "Patient Emergency Batch Notification" indicates that one or more of the physician's patients had an emergency room visit. Similarly, an alert for "Patient Discharge Batch Notification" indicates that one or more of the physician's patients were discharged. 
    • Individual Alerts - All Day 
      • Alerts delivery window is 24 hours a day; Notification Delivery Time(s): 12:00 AM - 11:59 PM.  
    • Individual Alerts - Specified Times
      • Select specific hours for individual alerts delivery. 
  4. Select Notification Delivery Time(s). Applies ONLY to Batch Alerts and Individual Alerts - Specified Times.
    • Batch Alerts
      1. Make selection(s) from the Delivery Times list. 
        • Optional step: To filter, type a number to show all options containing the number, for example type 9 and 09:00 AM and 09:00 PM are displayed. Or enter the letter A to show all AM options or the letter P to show all PM options.
      2. Your selections are indicated by check marks and are added to the top of the Delivery Times list.  
      3. To remove a selection, select it again. The check mark is removed and the time is removed from the top of the Delivery Times list.
    • Individual Alerts - Specified Times 
      1. Make a selection from the Start Time list. 
        • Optional step: To filter, type a number to show all options containing the number, for example type 9 and 09:00 AM and 09:00 PM are displayed. Or enter the letter A to show all AM options or the letter P to show all PM options.
      2. Make a selection from the End Time list. 
        • Optional step: To filter, type a number to show all options containing the number, for example type 9 and 09:00 AM and 09:00 PM are displayed. Or enter the letter A to show all AM options or the letter P to show all PM options.
      3. Optional step: Select  to add more delivery time periods. 
        • Repeat steps 1 - 2 for each delivery time period. Select  following a delivery start/end time to delete.
  5. Optional step: When finished, select  User Notification Delivery Schedule to close. 
  6. Select Save.

User Notification Delivery Schedule - Specified Days

A Notification Delivery Schedule must be set to receive alerts. If no schedule is set, alerts will not be delivered to the user.

Select Specified Days to set a notification delivery schedule for each day of the week. See User Notification Delivery Schedule - Every Day for help with setting a delivery schedule that is the same seven days a week.

  1. If closed, select  User Notification Delivery Schedule to open. 
  2. Select Specified Days. 
  3. For each day of the week:
    1. Make a selection from the Notification Delivery Mode list. Alerts for all notification types are delivered according to the delivery mode selected for that day of the week. For example, for Sunday, you cannot select "No Alerts" for Discharge notifications and "Individual Alerts - All Day" for Emergency Room notifications. 
      • No Alerts
        • No alerts delivered to user. 
      • Batch Alerts
        • Minimize the number of alerts the user receives. Batch Alerts are by Notification Type. For example, an alert for "Patient Emergency Batch Notification" indicates that one or more of the physician's patients had an emergency room visit. Similarly, an alert for "Patient Discharge Batch Notification" indicates that one or more of the physician's patients were discharged. 
      • Individual Alerts - All Day 
        • Alerts delivery window is 24 hours a day; Notification Delivery Time(s): 12:00 AM - 11:59 PM.  
      • Individual Alerts - Specified Times
        • Select specific hours for individual alerts delivery. 
    2. Select Notification Delivery Time(s). Applies ONLY to Batch Alerts and Individual Alerts - Specified Times.
      • Batch Alerts
        1. Make selection(s) from the Delivery Times list. 
          • Optional step: To filter, type a number to show all options containing the number, for example type 9 and 09:00 AM and 09:00 PM are displayed. Or enter the letter A to show all AM options or the letter P to show all PM options.
        2. Your selections are indicated by check marks and are added to the top of the Delivery Times list. 
        3. To remove a selection, select it again. The check mark is removed and the time is removed from the top of the Delivery Times list.
      • Individual Alerts - Specified Times  
        1. Make a selection from the Start Time list. 
          • Optional step: To filter, type a number to show all options containing the number, for example type 9 and 09:00 AM and 09:00 PM are displayed. Or enter the letter A to show all AM options or the letter P to show all PM options.
        2. Make a selection from the End Time list. 
          • Optional step: To filter, type a number to show all options containing the number, for example type 9 and 09:00 AM and 09:00 PM are displayed. Or enter the letter A to show all AM options or the letter P to show all PM options.
        3. Optional step: Select  to add more delivery time periods. 
          • Repeat steps 1 - 2 for each delivery time period. Select  following a delivery start/end time to delete.
  4. Optional step: When finished, select  User Notification Delivery Schedule to close. 
  5. Select Save

User Management of Notifications

Once users are linked to physicians, they can log in and change their notifications information. Click here for Help on managing notifications. 

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