Forgot Password

From the portal log on page, use the Forgot Password link to reset your password. For this feature to work, you must have already set up your security questions. You can use this feature even if you locked your account by entering an incorrect password too many times.   

  1. Enter your username on the portal log on page. You cannot reset your password if your username is incorrect.  
  2. Select Forgot Password.
  3. The Reset Password dialog box opens.
  4. Username defaults to what you entered on the log on page. You cannot reset your password if your username is incorrect.
  5. Answer the security questions. Answers are case sensitive. If you did not set up your security questions, you cannot use this feature to reset your password.
  6. Enter a new password. 
  7. Retype your new password to confirm.
  8. Select OK.

For additional assistance, see the Activating My Account Video Tutorial or click here to contact us.

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