Manage Security Questions

Security questions allow you to recover a forgotten password. To manage your security questions, select My Account in the menu bar, then Manage Security Questions.

  

You must answer the number of questions required by the system policy, as stated on the Password Recovery Security Question Setup screen. Once the required number of questions have been answered, the Finalize button will appear on the screen. Your changes, i.e., additions, deletions, edits, will not be saved until you click the Finalize button and then enter your provider portal password where prompted. 

Help Topics on This Page

Add New
Delete
Edit

Add New

1. Click Add New.

2. Click in the Select Question box and choose from the list.

3. Enter Answer.

4. Confirm Answer, click Save Answer.

5. Repeat above steps until you've answered the number of questions required by the system, then click Finalize.

6. Enter your provider portal password where prompted, then click Continue. Your entries are saved.

Tip: Answers are case sensitive. Your entries are not saved until you click finalize and enter your password.

Delete

Click Delete next to the question/answer you want to delete. The question/answer pair is deleted from the table.

Note: The question/answer pair will not be permanently deleted unless you add a new question/answer pair to meet the minimum number of security questions/answers required by the system.   

Edit

1. Click Edit next to the question/answer you want to edit. 

2. You can either choose a new question (and enter Answer) or edit your Answer to the selected question. 

3. After confirming your Answer, click Save Answer.

4. Click Finalize.

5. Enter your provider portal password where prompted, then click Continue. Your edits are saved.

Tip: Answers are case sensitive. Your entries are not saved until you click finalize and enter your password.

 

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