Manage Security Questions

Your answers to security questions enable you to recover your password. To manage your security questions and answers (after initial set up), select My Account Manage Security Questions.

You must answer the number of questions required by system policy as stated on the Password Recovery Security Question Setup dialog box and the Manage Security Questions page. Once you answer the questions, the Finalize button is displayed. Your changes (additions, deletions, edits) are not saved until you select Finalize and enter your portal password (if prompted). 

Help Topics on This Page

Add New Security Questions and Answers
Delete and Add Security Questions and Answers
Edit Security Questions and Answers

Add New Security Questions and Answers 

Complete the following steps to add new security questions and answers:

  1. Select Add New.
  2. Select a Question from the list.
  3. Enter Answer.
  4. Confirm Answer
  5. Select Save.
  6. Repeat Steps 1-5 until you answer the number of questions required by the system.
  7. Select Finalize.
  8. Enter your portal password (if prompted).
  9. Select Continue (if prompted). Your entries are saved.

Note: Answers are case sensitive. Entries are not saved until you select Finalize and enter your password (if prompted).

Delete and Add Security Questions and Answers

Complete the following steps to delete and add security questions and answers:

  1. Select the delete icon  to remove a question and answer pair. The question and answer pair are removed from the table. The question and answer pair are not permanently deleted until you add a new question and answer pair to meet the minimum number required by the system.
  2. Select Add New.
  3. Select a Question from the list.
  4. Enter Answer.
  5. Confirm Answer
  6. Select Save.
  7. Select Finalize.   

Edit Security Questions and Answers

Complete the following steps to edit security questions and answers:

  1. Select the edit icon  to edit a question and answer pair.
  2. If you want to change the question, Select Question.
  3. If you want to change the answer, enter a new Answer.
  4. Confirm your changes and select Save.
  5. Select Finalize.
  6. Enter your portal password (if prompted).
  7. Select Continue (if prompted). Your edits are saved.

Note: Answers are case sensitive. Entries are not saved until you select Finalize and enter your password (if prompted).

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