Results Inbox

The Results Inbox is populated with real-time patient documents routed to your practice, for example, lab results, radiology reports, transcribed documents, admission and discharge notifications, cardiology reports, pathology reports, and emergency department notifications. In your Results Inbox, you can view, print, filter, sort, assign, unassign, make comments, and move results out of your inbox.

Note: If you do not see an expected result for a patient in the Results Inbox, perform a Patient Search on the patient, then view their documents (select Actions > Documents). The system displays the Document Grid which contains all documents your practice or facility received pertaining to the patient.

Help Topics on This Page

- Open Results Inbox

Organize Results Inbox
Filter Results
- Sort Results Inbox
- Hide/Display Results Inbox Columns
- Change Number of Results Displayed Per Page
Process Results Inbox
- View and Print One Result
- View and Print Multiple Results at One Time
- View and Print Multiple Results at One Time Without Breaks
- View Result Comments 
- Add Comments to Results
Post Discharge Result Notification 
- Assign Results Inbox Items to Users
- Unassign Results Inbox Items
- Working with Results Inbox Check Boxes
- Move Results Out of Results Inbox (Archive) 

Open Results Inbox

Complete the following steps to open the Results Inbox:

  1. Select Results from the menu bar. The Results Inbox opens. 

Filter Results

Use filters to quickly find what you are looking for in your Results Inbox. To expand/collapse the filters view, click Filters.  

More on filtering results.

Sort Results Inbox

If you want to sort your Results Inbox, select any column header field. An up arrow () indicates an ascending sort order, for example, a to z; 1 to 10; oldest date to most recent date. A down arrow () indicates a descending sort order, for example, z to a; 10 to 1; most recent date to oldest date.

Hide/Display Results Inbox Columns

The first time you access your Results Inbox, the default columns are displayed. There is a set list of available columns and a default subset of active columns for each inbox in the portal. You are provided with the ability to hide/display each of the available columns in each of your inboxes.

Note: Once you change the default columns in an inbox, there is no automatic way to revert back to the default columns; you have to do it manually. Prior to making any column changes, make a note of the default columns. Then, once you hide/display columns and want to revert back to the default, refer to your notes and manually hide/display columns to match the default.

Click the Columns box:  A dropdown menu opens and lists the available Results Inbox columns. The active columns are checked. 

  • To hide a column from view, click the check box next to the column name. The column is immediately hidden.
  • To display a column that is hidden, click the check box next to the column name. The column is immediately displayed.

Tip: Your column selections persist until you change them.

Change Number of Results Displayed Per Page

Click the Page Size button: 

A dropdown menu opens and lists options for the number of results to display per page: 

Make a selection. The page is refreshed and the requested number of results per page is displayed.

View and Print One Result

Complete the following steps to view and print one document from the Results Inbox:

  1. Open Results Inbox.
  2. Select one of the following options and complete the steps to select a result:
    • Check Box Option
      1. Select the result's check box.
      2. Select View And Print to open the Document Viewer. The document is displayed.
    • ID Option
      1. Select the result's  document ID to open the Document Viewer. The document is displayed.  
    • Actions Menu Option
      1. Select  Open from the result's Actions list to open the Document Viewer. The document is displayed.
  3. Select Print on the Document Viewer toolbar.
  4. Make your browser-specific print selections and print the result.
  5. Select Close to close the Document Viewer and return to Results Inbox. 
  6. If you want to deselect the result, select its check box.

Note: The Provider Portal application does not support functions provided by your Web browser context menu such as print, select all, and copy. Your Web browser context menu is suppressed in the application's Document Viewer. When you right-click within the Document Viewer, an "Unsupported Action" message is displayed. Click here for more information about printing within the Provider Portal application.

View and Print Multiple Results at One Time

Complete the following steps to view and print multiple documents at one time from the Results Inbox:

  1. Open Results Inbox.
  2. Select each result's check box. 
  3. If you want to select all results on a page, select the column header check box.
  4. Select View And Print to open the Document Viewer. The documents are displayed.
  5. Select Print on the Document Viewer toolbar.
  6. Make your browser-specific print selections and print the results. Page breaks occur between the results.
  7. Select Close to close the Document Viewer and return to Results Inbox. 
  8. If you want to deselect specific results, select their check boxes.
  9. If you want to deselect all results on a page, use the column header check box.

Note: The Provider Portal application does not support functions provided by your Web browser context menu such as print, select all, and copy. Your Web browser context menu is suppressed in the application's Document Viewer. When you right-click within the Document Viewer, an "Unsupported Action" message is displayed. Click here for more information about printing within the Provider Portal application.

View and Print Multiple Results at One Time Without Breaks

Complete the following steps to view and print multiple documents at one time without page breaks from the Results Inbox:

  1. Open the Results Inbox.
  2. Select each result's check box. 
  3. If you want to select all results on a page, select the column header check box.
  4. Select View And Print Without Breaks to open the Document Viewer. The documents are displayed.
  5. Select Print on the Document Viewer toolbar.
  6. Make your browser-specific print selections and print the results. Page breaks do not occur between the results.
  7. Select Close to close the Document Viewer and return to Results Inbox. 
  8. If you want to deselect specific results, select their check boxes.
  9. If you want to deselect all results on a page, use the column header check box.

Note: The Provider Portal application does not support functions provided by your Web browser context menu such as print, select all, and copy. Your Web browser context menu is suppressed in the application's Document Viewer. When you right-click within the Document Viewer, an "Unsupported Action" message is displayed. Click here for more information about printing within the Provider Portal application.

View Result Comments

A blue speech bubble icon  below a result check box indicates comments are associated with the document: 

The speech bubble icon is user-selectable. Click the icon to open the Comments window and view the result comments; you can also enter result comments. Another way to view/add result comments is to click the Actions list to the right of the result row, then select  Comments. Click Close to return to Results Inbox.

Add Comments to Results

A blue speech bubble icon  below a result check box indicates comments are associated with the document. To add additional comments, click the speech bubble icon to open the Comments window. Type your comment in the Add Comments field. Click OK to save your comment and return to your Results Inbox or click Close to exit without saving a comment.

To add a comment to a result that does not yet have comments, click the Actions dropdown on the right side of the result row, then choose  Comments. The Comments window opens. Type your comment in the Add Comments field. Click OK to save your comment and return to your Results Inbox or click Close to exit without saving a comment. 

Post Discharge Result Notification

A gray star icon  below a result check box indicates a Post Discharge result: 

Assign Results Inbox Items to Users

To assign results to a provider portal user, click the check box next to each result, then click the  Assign button: 

The Assign Item window opens. Under Select: click in the box to open the list of users. Select a user then click the Assign To This User button:

An Assigned success window opens: 

Click OK. You return to the Results Inbox. Look in the Assigned To column to see the assignments you made. 

Unassign Results Inbox Items 

To unassign results, click the check box next to each result, then click the Unassign button:

An Unassign Selected success window opens: 

Click OK. You are returned to your Results Inbox. Look in the Assigned To column to see that the names of the previously Assigned To users have been removed.

Working with Results Inbox Check Boxes

Use Check Boxes to Select Results

  • To select a result, you can click the check box next to it:  
  • To select multiple results, click the check box next to each result.
  • To select all results on the displayed page, click the "header" check box at the top of the Results Inbox, i.e., the check box at the beginning of the column headers row:   

Uncheck Selected Results

  • To uncheck a selected result, click the check box at the left side of the result row: 
  • The check mark is cleared: 
  • To uncheck multiple selected results, click the check box next to each result to clear each check mark.
  • To uncheck all selected results on the displayed page, click the "header" check box at the top of the Results Inbox, i.e., the check box at the beginning of the column headers row. All results on the displayed page will be selected: 
  • Click the "header" check box again to clear the check mark: 
  • All check marks on the displayed page will be cleared: 
  • If all results on the displayed page are selected, click the "header" check box. All check marks on the displayed page will be cleared. 

Move Results Out of Results Inbox (Archive)

To reduce the size of your Results Inbox, move results out. This can increase the speed of your Results Inbox searches. The documents that you move will still be available in the Patient Archive. Note: This action does not delete documents from the system. Two ways to archive results are:

  • Option 1: Click the check box next to each result, then click the  Archive button: 
    • The Archive window opens. Click OK to Archive the documents. The screen refreshes and the results are no longer in your Results Inbox. The results are still accessible via the Patient Archive.
  • Option 2: Open the document(s) (see View and Print One Result or View and Print Multiple Results at One Time). The Document Viewer opens displaying the document(s).
    • Click the Archive and Close button at the bottom of the Document Viewer:
    • The Archive window opens. Click OK to Archive the documents. The screen refreshes and the results are no longer in your Results Inbox. The results are still accessible via the Patient Archive.
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