Orders Inbox

Note: The "Orders" label is configurable in the application. Other labels such as "Requests" can be used. For simplicity, "Orders" is used throughout this topic's Help.

Help Topics on This Page

- Open Orders Inbox 
Filter Orders
Sort Orders Inbox
Manage Inbox Columns
Manage Page Size
View Order
View Patient Summary
Order Status and Allowable Action
View Patient Documents
View Order History
Print Order
Print Multiple Orders at One Time
Archive Order
Archive Multiple Orders at One Time
Change Order Status

Open Orders Inbox

Complete the following steps to open the Orders Inbox:

  1. From the menu bar, select Orders. The "Orders Inbox" menu option is listed (portal versions 4.5.0 and 4.5.1) or the Orders Inbox is displayed (next portal major release).
  2. If listed, select Orders Inbox. The Orders Inbox is displayed (portal versions 4.5.0 and 4.5.1).

Filter Orders

Use filters to search the Orders Inbox. Select Filters to expand and collapse the filters view. Click here for more information about Orders Inbox filters.

Sort Orders Inbox

If you want to sort your Orders Inbox, select any column header field. An up arrow () indicates an ascending sort order, for example, a to z; 1 to 10; oldest date to most recent date. A down arrow () indicates a descending sort order, for example, z to a; 10 to 1; most recent date to oldest date.

Manage Inbox Columns

The first time you access the Orders Inbox, default columns are displayed. Each portal inbox has a set list of available columns and a default subset of active columns. You can hide or display each of the available inbox columns.

Note: If you change the default inbox columns, there is no automatic way to revert to the default. You must do it manually. Prior to making a change, note the default columns. If you want to revert to the default, manually hide or display columns to match the default.

Complete the following steps to manage inbox columns:

  1. If you want to see all available columns, select Columns Available columns are listed. Active columns are checked.
  2. If you want to hide a column, deselect the column's check box.
  3. If you want to display a column, select the column's check box.

Your column selections persist until you change them.

Manage Page Size

If you want to change the inbox page size, from the Page Size list, select the number of order records you want displayed per page.

  The system reloads the page and displays the requested number of order records per page.

View Order

To view an order, select its ID or Actions > Open.

View Patient Summary

To access a patient's Patient Summary, select Patient Name or Actions > Patient Summary.

See Also:  Patient Summary Overview

Order Status and Allowable Action

For an explanation of each Order Status, see the Order Status and Allowable Action List.

View Patient Documents

To access a patient's documents, select Actions > Documents or select Patient Name to access Patient Summary view, then select the Documents tab.

See Also: Patient Summary - Documents

View Order History

To view an order's history, select Actions > History. The Order History dialog box opens. Select Close to return to the Orders Inbox. 

Print Order

Complete the following steps to print one order from the Orders Inbox:

  1. Open Orders Inbox.
  2. Select the order's check box.
  3. Select Print to open the Document Viewer. The order is displayed.
  4. Select Print on the Document Viewer toolbar.
  5. Make your browser-specific print selections and print the order.  
  6. Select Close to close the Document Viewer and return to Orders Inbox.
  7. If you want to deselect the order, select its check box.

Note: The Provider Portal application does not support functions provided by your web browser context menu such as print, select all, and copy. Your web browser context menu is suppressed in the application's Document Viewer. When you right-click within the Document Viewer, an "Unsupported Action" message is displayed. Click here for more information about printing within the Provider Portal application.

Print Multiple Orders at One Time

Complete the following steps to print multiple orders at one time from the Orders Inbox:

  1. Open Orders Inbox.
  2. Select each order's check box.
  3. If you want to select all orders on a page, select the column header check box.
  4. Select Print to open the Document Viewer. The orders are displayed.
  5. Select Print on the Document Viewer toolbar.
  6. Make your browser-specific print selections and print the orders. Page breaks occur between the orders.  
  7. Select Close to close the Document Viewer and return to Orders Inbox.
  8. If you want to deselect specific orders, select their check boxes.
  9. If you want to deselect all orders on a page, use the column header check box. 

Note: The Provider Portal application does not support functions provided by your web browser context menu such as print, select all, and copy. Your web browser context menu is suppressed in the application's Document Viewer. When you right-click within the Document Viewer, an "Unsupported Action" message is displayed. Click here for more information about printing within the Provider Portal application.  

Archive Order

Use the Archive function to move an order from the Inbox tab to the Archive tab in the Orders Inbox.

Complete the following steps to archive an order:

  1. Select Actions > Archive or select the order's check box and select Archive
  2. Select OK on the confirmation window.   
  3. If you want to see archived orders, select the Archive tab in the Orders Inbox.

Archive Multiple Orders at One Time

Use the Archive function to move multiple orders from the Inbox tab to the Archive tab in the Orders Inbox.

Complete the following steps to archive multiple orders at one time:

  1. Select each order's check box, then select Archive
  2. Select OK on the confirmation window.
  3. If you want to see archived orders, select the Archive tab in the Orders Inbox. 

Change Order Status

Complete the following steps to change order status:

  1. Select the order's check box, then select Change Status The Change Status dialog box opens.
  2. Select a Status from the list.
  3. Enter additional information as applicable.
  4. Select Set Status to continue or Close to cancel (you do not get another opportunity to cancel).
  5. Select OK on the confirmation window (applies only if you selected Set Status versus Close).
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