Assigned Addresses

This functionality is available to authorized users only.

Help Topics on This Page

- View a Group's Assigned Addresses
- Exists in HISP
- Export Data
- Troubleshooting

View a Group's Assigned Addresses

Complete the following steps to see a list containing a group's Assigned Addresses:

  1. From the menu bar, select System Admin > Groups
  2. Select a Group.
  3. In the General tab, select Assigned Addresses. The group's Assigned Addresses dialog box opens. The system displays Direct Addresses assigned to users in the group.

Exists in HISP

Complete the following steps to see if a Direct Address in the Provider Portal Healthcare Provider Directory (HPD) is in sync with the Cerner Provisioning Directory:

  1. From the menu bar, select System Admin > Groups.
  2. Select the user's Group.
  3. In the General tab, ensure Is Cerner HISP Enabled is checked.
  4. In the General tab, select Assigned Addresses. The group's Assigned Addresses dialog box opens. The system displays Direct Addresses assigned to users in the group. A green check mark icon in the Exists in HISP column indicates the address is in sync with the Cerner Provisioning Directory (a match was found). A red no icon  indicates an out of sync condition. See Troubleshooting for more information.
  5. If you want to filter by Last Name, start entering the user's last name in the Last Name box.
  6. If you want to remove the filter, select x in the Last Name box, or highlight and delete the filter, or select the menu icon > Clear All Filters.

Note: HISP stands for Health Information Service Provider

Export Data

Complete the following steps to export a group's Direct Address data to a comma separated values (CSV) file compatible with Microsoft Excel:

  1. From the menu bar, select System Admin > Groups
  2. Select a Group.
  3. In the General tab, select Assigned Addresses. The group's Assigned Addresses dialog box opens. The system displays Direct Addresses assigned to users in the group.
  4. Select the menu icon .
  5. If you want to export all data, select Export All Data As CSV.
  6. If you want to export only visible data, select Export Visible Data As CSV.
  7. Follow the browser's prompts to open or save the file.
  8. In the Assigned Addresses dialog box, select the x icon  to close.

Troubleshooting

Complete the following steps to troubleshoot a red no icon indicating a user's Direct Address in the Provider Portal HPD is not in sync with the Cerner Provisioning Directory:

  1. From the menu bar select System Admin > Users.
  2. Use the User Filter panel to search for the user associated with the direct address you are troubleshooting.
  3. Select the user.
  4. In the Membership tab, make a note of the group and role. You reassign them to the user later.
  5. Select the red x icon to remove the entry for the group and role associated with the direct address you are troubleshooting. The selected row is removed from the Membership table. The HPD Service address is deactivated but not deleted. This ensures the user gets the same address they previously had if they are reassigned to the group and role. Once an address is assigned in the Cerner Provisioning Directory it is never deleted.  
  6. From the Group list select the Group matching the entry removed in Step 5.
  7. From the Role list select the Role matching the entry removed in Step 5.
  8. Select Assign to reassign the group and role to the user. The system adds a row to the Membership table.
  9. Perform a browser refresh.
  10. Complete Steps 2-3.
  11. Select the Membership tab. The user's Direct Address is reactivated as indicated by the Direct Address icon in the group and role row in the Membership table.  
  12. Complete the Exists in HISP Steps to see if the out of sync condition is resolved.
  13. If the out of sync condition persists, create a ticket.
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