Video Tutorials

Help Topics on This Page

-  Activating My Account
-  Patient Search
-  Results Inbox
-  Provider and Patient Portal Administrator Secure Messaging
-  Physician Notifications
-  Patient Portal User Provisioning 
-  Patient Portal User Admin


 Activating My Account

Two ways to play video:

  1. Select video title above.
  2. Click or tap   on video thumbnail.
    • Position pointer over video thumbnail to display toolbar
    • Select  on toolbar for full screen mode

Video includes:

  • Log on to the Provider Portal
  • Answer security questions
  • Reset your password
  • Contact the Cerner Support Team for assistance 

 Patient Search

Two ways to play video:

  1. Select video title above.
  2. Click or tap   on video thumbnail.
    • Position pointer over video thumbnail to display toolbar
    • Select  on toolbar for full screen mode

Video includes:

  • Access Patient Archive and Global Search
  • Search by patient
  • Search for documents
  • Understand the warning screen in Global Search
  • View visit history, Face Sheets, and documents
  • Set and clear filters
  • Customize viewable columns when viewing documents
  • Print and save documents
  • Access online Help feature

 Results Inbox

Two ways to play video:

  1. Select video title above.
  2. Click or tap   on video thumbnail.
    • Position pointer over video thumbnail to display toolbar
    • Select  on toolbar for full screen mode

Video includes:

  • How to open a result or report
  • How to access the Actions menu
  • View a Face Sheet and additional documents
  • How to apply a filter in the results inbox

 Provider and Patient Portal Administrator Secure Messaging 

Two ways to play video:

  1. Select video title above.
  2. Click or tap   on video thumbnail.
    • Position pointer over video thumbnail to display toolbar
    • Select  on toolbar for full screen mode

Video includes:

  • Access the Secure Message Inbox
  • View a secure message
  • Reply to a secure message including Snippet responses
  • Filter and Archive a secure message 

 Physician Notifications 

Two ways to play video:

  1. Select video title above.
  2. Click or tap   on video thumbnail.
    • Position pointer over video thumbnail to display toolbar
    • Select  on toolbar for full screen mode

Video includes:

  • Different types of notifications available
  • How to configure notifications for your practice users
  • How to configure an alternate profile for a user
  • How a user can change/update their preferences 

 Patient Portal User Provisioning 

Two ways to play video:

  1. Select video title above.
  2. Click or tap   on video thumbnail.
    • Position pointer over video thumbnail to display toolbar
    • Select  on toolbar for full screen mode

Video includes:

  • Create a new patient portal user account
  • Link account to one or multiple Medical Record Numbers
  • Generate the Validation Key Code

 Patient Portal User Admin 

Two ways to play video:

  1. Select video title above.
  2. Click or tap   on video thumbnail.
    • Position pointer over video thumbnail to display toolbar
    • Select  on toolbar for full screen mode

Video includes:

  • Locate a patient portal user's profile
  • Manage the records viewable by a patient portal user
  • Support routine patient portal user issues

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