Internet Explorer - Enable Font Download

Provider Portal New View uses a Web font consisting of icons. If you are using Internet Explorer, font download must be set to Enable to use the portal.

Help Topics on This Page

Determine if Font Download Needs to be Enabled
Enable Font Download

Determine if Font Download Needs to be Enabled 

Go to New View system requirements to determine if you need to enable font download.

Enable Font Download

The Internet Explorer Font Download security setting must be set to Enable when accessing provider portal New View. 

  1. Select Tools in the top right of the Internet Explorer browser window. 
  2. Select Internet Options.
  3. Select Security tab.
  4. Select Custom Level.
  5. Scroll down to Downloads.
  6. Under Font Download, select Enable.
  7. Select OK

If you are unable to change the Font Download setting click here to Contact Us.

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