Create Secure Message From Inbox

Do not use Secure Messaging to communicate urgent health problems or request same-day appointments.

Note: Secure message drafts are not saved.

Complete the following steps to create a New Message from your Secure Message Inbox: 

  1. From the Secure Messaging menu, select Message Inbox.
    • Version 4.5.0.0 and later: From the Messaging menu, select Secure Message Inbox 
  2. Click New Message. The Select Recipients dialog box is displayed.
  3. From the Groups list, select a Practice/Group. You can also select recipients from your saved Favorites.
  4. From the Recipient list, select a recipient. Select only one recipient per Practice/Group. To ensure a timely reply, all staff members in the Practice/Group can view and reply to your message.
  5. Click Add Recipient. Repeat steps to add more recipients. Click here for more information about Select Recipients.
  6. Click OK when done adding recipients. The New Message window is displayed. In version 4.5.0.0 the window is New Secure Message.
  7. Optional: Click Add to change message recipients. 
  8. Conditional: The Patient field contains identifying information about the selected patient. You can select a different patient from the Select Patient list above the portal main menu. You have this option only if you have multiple linked accounts. If you select a different patient, your in-progress message is deleted and you must start a new message. Click here for more information about Multiple Linked Accounts.
  9. Optional: Add Attachments. Click here for information about Add Attachments.
  10. Enter Message Subject. Subject is required.
  11. Optional: Enter a message in the message body editor window.
  12. Click Send.
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