Online Help Overview

The patient portal includes Online Help to reference while using the application. The Help provides information and guidance on how to use portal features. If you need assistance beyond what is provided in Help (incuding the patient portal Video Tutorials), click here and follow the instructions to contact us for assistance. 

Help Topics on This Page

About Online Help
Access Online Help
Online Help Features
How to Use Online Help

About Online Help

Online Help is available to enhance and support your patient portal experience. Select the help icon  on a portal page to access Help. The Help system is context-aware, meaning when you select the help icon  from a portal page, a Help page specific to that portal feature is displayed. Each Help page lists related topics in a See Also box and contains a Search utility that you can use to search the entire Help system.   

Access Online Help

Select the help icon  from patient portal pages* to access Help. Help is displayed on a new tab in your web browser. This enables you to toggle between the portal application and the associated Help. Help topics are context-aware and based on the portal function you are accessing. For example, if you select the help icon  from the Health Care Documents page, the Help for Health Care Documents is displayed.

*Help is available for most, but not all portal functions.

Online Help Features

Help contains the following features:

  • At the top of each Help page is a banner containing the following elements:
    • Health Information Exchange (HIE) branding
    • Language Translation Capability - convert the text on Help pages in to different languages using a free online translation service from Google
    • Search Capability - use keywords to search for patient portal Help topics
  • The "See Also" box lists related Help topics that you can select
  • Select Helpful at the bottom of each page to submit feedback on the Help

Note: Online Help may reference features that are not available to you in the portal due to your health care organization’s selected preferences.

How to Use Online Help

  1. Select the help icon  from a portal page or dialog box to open Help for that function. 
  2. Help for the function opens on a new tab in your web browser. 
  3. Select Helpful at the bottom of the page to provide feedback on the Help. Select the up icon   (or  Page Top) to jump to the top of the Help page (or in some cases the top of the section)
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